Auto Loan Collections Specialist — Growth & Benefits

Bridgecrest Credit Company, LLC; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Gym on site

Paid time off

Social events

Job summary

Bridgecrest Credit Company, LLC, a DriveTime Family of Brands lender, seeks a collections specialist to collect past due payments and negotiate payment plans while maintaining positive customer relationships.

You will contact customers on delinquent accounts (1–60 days), educate them on available options, and work through multiple systems to review accounts, process payments, and note actions. A high school diploma and prior collections or financial services experience are preferred.

Qualifications

• Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
• Must retain training and adapt to changes in processes and scripts.
• Must be discreet with sensitive customer information.
• Must be able to negotiate and present options to customers.
• Must remain calm on escalated calls and treat customers with empathy.
• Must meet monthly collection, call time, and QA goals.

Responsibilities

• Collect past due payments and negotiate payment plans while maintaining positive relationships.
• Create long-term solutions to help customers stay on track with loan ownership.
• Make inbound and outbound contact regarding past-due balances (1-60 days).
• Educate and negotiate with customers to influence timely payments.
• Review account information across systems and process payments accurately.

Skills

Negotiation

Customer service

Debt collection

Communication

Education

High School Diploma or GED

Tools

CRM systems

Job description

Bridgecrest Credit Company, LLC, a DriveTime Family of Brands lender, seeks a collections specialist to collect past due payments and negotiate payment plans while maintaining positive customer relationships.

You will contact customers on delinquent accounts (1–60 days), educate them on available options, and work through multiple systems to review accounts, process payments, and note actions. A high school diploma and prior collections or financial services experience are preferred.