Auto Loan Collections Specialist - Bonus & Growth

Security Finance; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance with minimal cost to

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

Profit sharing

401(k) with company matching

Paid sick time

Paid holidays

Paid vacation time

Job summary

Professional Financial Services in Augusta, GA is seeking an Auto Loan Collections Specialist to manage delinquent accounts, engage customers, and protect both relationships and company interests.

The role requires strong communication, persistence, and discretion, with opportunities for training, growth, and a monthly bonus as team targets are met. The schedule is full-time and onsite with regular weekday hours and occasional Saturdays.

Qualifications

• 2+ years of collections experience.
• Auto-finance, consumer-lending, or closely related collections experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and conflict-resolution abilities.
• The ability to manage a high-volume account queue while maintaining accuracy and attention to detail.
• Strong organizational skills and the ability to manage multiple time-sensitive priorities.
• The ability to handle sensitive and confidential financial information with discretion.
• Comfort using account-management and communication systems.
• The ability to work effectively with branch management, internal departments, dealers, and other partners.
• A valid driver’s license and legally required automobile insurance, along with reliable transportation for occasional local customer visits.
• A high school diploma or equivalent.

Responsibilities

• Manage delinquent auto-loan accounts through all stages, from one day past due through repossession referral.
• Make high-volume inbound and outbound calls to understand delinquency and identify solutions.
• Negotiate payment arrangements and monitor promises to pay.
• Document customer contacts, changes, complaints, and repossession recommendations.
• Use skip-tracing and account-research methods to locate customers and update contact information.
• Answer questions and resolve routine concerns; escalate sensitive matters as needed.
• Identify accounts meeting repossession criteria and advise Branch Manager.
• Coordinate with Remarketing for repossessions documentation.
• Conduct occasional local customer visits when needed.
• Complete welcome calls with new auto-loan customers to set expectations and gather information.
• Provide requested information to other departments for insurance claims.
• Provide backup support for administrative functions; keep collections as primary focus.
• Deliver courteous, professional service to customers, dealers, and internal partners.

Skills

Collections experience

Negotiation

Communication skills

Customer service

Organization

Education

High school diploma or equivalent

Job description

Professional Financial Services in Augusta, GA is seeking an Auto Loan Collections Specialist to manage delinquent accounts, engage customers, and protect both relationships and company interests.

The role requires strong communication, persistence, and discretion, with opportunities for training, growth, and a monthly bonus as team targets are met. The schedule is full-time and onsite with regular weekday hours and occasional Saturdays.