Auto Collections: Skip-Trace Specialist

Lendbuzz; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Lendbuzz in the United States is seeking an outstanding team member to help manage and coordinate the collection of delinquent auto loan payments. The role focuses on skip tracing, outbound and inbound calls, and achieving daily targets.

You will maintain detailed account notes, prepare accounts for repossession, and work with vendors while upholding compliance and integrity. Three plus years of skip trace collections in a call center setting are required.

Qualifications

• Three plus years' experience with skip trace collections in a call center environment.
• Auto collections experience preferred.
• Experience in skip tracing and collections, preferably in the automotive industry.
• Outstanding customer, communication and organizational skill.
• High level of integrity.
• Strong sense of teamwork yet able to work independently.
• Highly self-motivated to exceed goals.

Responsibilities

• Perform daily skip trace activities on delinquent accounts assigned by management.
• Service inbound/outbound customer calls pertaining to collections.
• Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management.
• Maintain clear and descriptive account notes and updates.
• Prepare delinquent accounts for repossession.
• Review accounts that have been referred for repossession for legal actions against debtors.
• Issue written and oral instructions to customers and or repossession vendors.
• Enforce compliance with Collection Standard of Conduct policies.
• Perform various administrative functions.
• Manage an account portfolio daily.
• Communicate with repossession vendors to ensure accounts are worked properly and efficiently.

Skills

Skip-trace collections

Call center experience

Customer service

Teamwork

Job description

Lendbuzz in the United States is seeking an outstanding team member to help manage and coordinate the collection of delinquent auto loan payments. The role focuses on skip tracing, outbound and inbound calls, and achieving daily targets.

You will maintain detailed account notes, prepare accounts for repossession, and work with vendors while upholding compliance and integrity. Three plus years of skip trace collections in a call center setting are required.