Auto Liability Claim Adjuster

GoAuto Insurance; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Medical, dental & vision

Wellness & mental health programs

Flexible spending accounts & life保险

Paid time off

Disability (short & long-term)

Diverse, inclusive culture

Career development

Job summary

GoAuto Insurance in Louisiana seeks an experienced Claims Adjuster to manage auto insurance claims by determining coverage and liability, gathering statements, and coordinating repairs. You will negotiate with customers and carriers to resolve claims efficiently while maintaining high service standards.

The role requires strong communication, multitasking, and time management skills in a fast-paced environment, with training provided to build claims expertise and independent handling of cases.

Qualifications

• Bachelor's degree preferred
• 3 years of relevant work experience
• Experience in auto liability claims handling is a plus
• Strong verbal and written communication skills
• Ability to work in a fast-paced and changing environment
• Proficient in multitasking and time management
• Effective problem-solving and negotiation abilities
• Computer skills and data entry accuracy

Responsibilities

• Determine coverage and liability for auto insurance claims
• Obtain statements from policyholders and involved parties as needed
• Coordinate with appraisers/estimators for vehicle repairs
• Negotiate with customers and other carriers to resolve claims
• Identify the appropriate course to establish damages and ensure payment
• Review damage appraisals for accuracy and payout
• Explain claims procedures to involved parties in writing and verbally
• Document all claim activities clearly in the file

Job description

Brief Description

GoAuto is a family-oriented company based in Louisiana. We currently write policies in Louisiana, Nevada, Ohio, and Texas. We believe everyone who needs auto insurance should be able to have access to it at an affordable price.

GoAuto is a family-oriented company based in Louisiana. We currently write policies in Louisiana, Nevada, Ohio, and Texas. We believe everyone who needs auto insurance should be able to have access to it at an affordable price. When you choose to start a career with GoAuto, you are here to elevate care and change lives. In return, yours will be one of them. That’s what you can expect with a career at GoAuto. We believe in the value of a promise and what it means to our company. The values we set forth are pertinent to who we are as a company and who we look to hire. We are looking for individuals who want to develop their claims career at a growing company that will appreciate your dedication and passion. If you have problem-solving and negotiation skills, you could be a fit for our claims team as a claims adjuster. We’re looking to train motivated applicants to become claims representative professionals to support our customers while independently managing claims and ensuring a swift resolution. As a claims adjuster, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone, in a fast-paced environment. You’ll learn how to efficiently resolve a heavy caseload while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also provide in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Duties & Responsibilities

• Determine coverage
• Determine liability
• Obtain recorded statements of policyholders and other involved parties to the degree necessary to establish a liability determination.
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims
• Determine the most appropriate course for establishing extent of damages.
• Review damage appraisals for accuracy and payment
• Communicate claims procedures and process to involved parties verbally and in writing.
• Comply with all required reporting requirements, such as ISO, CMS, etc.
• Document activities in claim file notes in clear, complete & concise manner.

Must-have Qualifications

• Bachelor's degree preferred
• 3 years of relevant work experience.

Work Experience Should Include

• Auto Liability Claims handling
• Customer service
• Fast-paced and changing environment
• Multitasking and time management skills
• Effective verbal and written communication skills
• Computer Skills

Benefits

• 401(k)
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Short & long-term disability
• Diverse, inclusive & welcoming culture
• Career development