Senior Casualty Adjuster

GoAuto Insurance; Baton Rouge (LA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Life insurance

Wellness program

FSA

Paid time off

Holidays

Job summary

GoAuto Insurance in Baton Rouge, LA is seeking a Senior Casualty Claims Adjuster to advance their claims career within a growing auto insurer. The role focuses on handling bodily injury claims, obtaining statements, and negotiating settlements with policyholders and attorneys.

Success requires strong investigation, communication, and multitasking skills. The position offers a hybrid schedule after training and probation, with a supportive team environment.

Qualifications

• Three+ years of experience in an insurance claim environment, preferably personal lines automobile.
• Experience as a Casualty Claim Adjuster or similar position.
• Auto Adjuster License/Property & Casualty License required.
• Bachelor's degree preferred.

Responsibilities

• Address unrepresented and represented bodily injury claims.
• Obtain recorded statements to establish liability and verify coverage.
• Determine appropriate course for damages extent.
• Communicate claims procedures to involved parties verbally and in writing.
• Review injury-related documentation for accuracy and settlements.
• Engage attorneys and injured parties to resolve claims for realistic amounts.
• Apply comparative negligence to third-party claims when needed.
• Document activities in claim file notes clearly and concisely.
• Issue claim payments and pursue recovery where possible.

Skills

Medical terminology

Coverage & liability investigations

Customer service

Multitasking

Verbal & written communication

Education

Auto Adjuster License/Property & Casualty License (Required)

Bachelor's degree preferred

Job description

About the Company

GoAuto is the third largest personal auto insurer in Louisiana with growing operations in Texas, Nevada, Ohio, Georgia, Florida and Tennessee. We are seeking a

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team

About the Company

GoAuto is the third largest personal auto insurer in Louisiana with growing operations in Texas, Nevada, Ohio, Georgia, Florida and Tennessee. We are seeking a Senior Casualty Claims Adjuster who wishes to develop their claims career at a growing company that values dedication, teamwork, and customer service.

Our Values And Promises

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team

About The Role

Duties & responsibilities

• Address unrepresented and represented bodily injury claims.
• Obtain recorded statements of policyholders and other involved parties to the degree necessary to establish a liability determination and verify coverage.
• Determine most appropriate course for establishing extent of damages.
• Communicate claims procedures and process to involved parties verbally and in writing.
• Review all submitted injury related documentation for accuracy, appropriateness and establish realistic injury settlement ranges.
• Engage attorneys as well as injured unrepresented parties in discussions regarding injuries, treatment, expenses, disability, etc. in order to resolve the pending injury claims for realistic amounts based on information obtained or provided.
• Comply with all required reporting requirements, such as ISO, CMS, etc.
• Apply comparative negligence, as appropriate, to the resolution of third-party bodily injury claims in the interest of minimizing overall paid severity.
• Document activities in claim file notes in clear, complete & concise manner.
• Issue claim payments in appropriate amounts to appropriate payees. Identify recovery potential and take appropriate steps to pursue same. Must be able to efficiently and accurately handle a high volume of claims. Assist Team members as necessary to achieve performance objectives of the Team and the Company.

This position is eligible for a hybrid work schedule after successful completion of training/probationary period.

Qualifications

• Three or more years of experience in an insurance claim environment, preferably personal lines automobile.
• Successful experience as a Casualty Claim Adjuster or similar position.
• License/Certification: Auto Adjuster License/Property and Casualty License (Required)
• Bachelor's degree preferred

Required Skills

• Strong working knowledge of medical terminology, injury mechanics and appropriate injury treatment practices.
• Strong coverage and liability investigation skills.
• Customer service.
• Ability to multitask and adhere to direction.
• Time management and prioritization skills.
• Effective verbal and written communication skills.

Benefits

• 401(k) with dollar for dollar match up to 4%
• Medical, dental & vision, including free preventative care
• Company paid life insurance, STD, and LTD
• Wellness & mental health programs
• Health and dependent care flexible spending accounts
• Generous Paid Time Off
• Eight paid Holidays

Licensure Required

Adjuster License / Property and Casualty License