Auto Insurance Support Specialist - Hybrid Training & Growth

GEICO; Tucson (AZ); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off and holidays

401(k) with match

Tuition assistance program

Job summary

GEICO in Tucson, AZ is seeking an Auto Customer Service Representative to assist policyholders with coverage questions, billing inquiries, and policy updates. You will deliver world-class service, guide customers through solutions, and identify cross-sell opportunities to support GEICO’s products.

This full-time role requires strong communication, problem-solving, and the ability to work in a fast-paced call-center environment. Evening, weekend, and holiday availability are required.

Qualifications

• Minimum of 1 year of customer-facing experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Tucson, AZ is seeking an Auto Customer Service Representative to assist policyholders with coverage questions, billing inquiries, and policy updates. You will deliver world-class service, guide customers through solutions, and identify cross-sell opportunities to support GEICO’s products.

This full-time role requires strong communication, problem-solving, and the ability to work in a fast-paced call-center environment. Evening, weekend, and holiday availability are required.