Auto Insurance Support Specialist

Geico; Getzville (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid Time Off immediately

13 paid holidays annually

401(k) with up to 6% match

Tuition assistance through GEICO Strve

Licensing and continuing education at

Job summary

GEICO is hiring an Auto Customer Service Representative in Getzville, NY. You will guide policyholders through coverage needs and changes, respond to billing inquiries, and deliver world-class service from the office.

The role emphasizes customer satisfaction and effective problem solving in a fast-paced environment. Starting salary is $20.15/hour ($40,602.25 annually) with shift differentials and comprehensive benefits.

Qualifications

• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Effective communicator with active listening and empathy.
• Ability to multitask and adapt across platforms.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns to ensure a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.

Skills

Customer service

Interpersonal skills

Communication

Empathy

Problem solving

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is hiring an Auto Customer Service Representative in Getzville, NY. You will guide policyholders through coverage needs and changes, respond to billing inquiries, and deliver world-class service from the office.

The role emphasizes customer satisfaction and effective problem solving in a fast-paced environment. Starting salary is $20.15/hour ($40,602.25 annually) with shift differentials and comprehensive benefits.