Auto Insurance Adjuster

Aims Community College; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off and Holidays

401(K) company match

Job summary

Allcat Claims Service is seeking a claims professional to provide service via phone, fax, email, and mail to policyholders on behalf of clients. You will adjust auto claims of varying complexity, determine coverage, and document decisions with attention to detail.

The role requires an Insurance Adjuster's license, strong customer service and organizational skills, and the ability to work in a fast-paced environment. In-office position located in San Antonio, TX.

Qualifications

• High School Diploma or GED.
• Insurance Adjuster's license required; must pass licensing exam.
• 1 year of customer contact experience.
• Strong customer service, communication, organizational skills.
• Enjoys fast-paced environment and adapts to changes in process/systems.
• Must be accurate and detail oriented.
• Ability to learn new technologies.
• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Provide claims service via internal channels to policyholders.
• Adjust simple to moderately complex Auto claims.
• Identify, confirm, and make coverage decisions on claims.
• Investigate loss details, evaluate, negotiate, and resolve claims within authority guidelines.
• Document thought process, investigation, evaluation, negotiation, and settlement decisions.
• Prioritize and manage assigned claims workload and provide timely updates.
• Collaborate with team members to resolve issues and escalate as needed.
• Acquire and apply basic knowledge of Property & Casualty insurance products and claim handling processes.
• Support workload surges and catastrophe operations as needed.

Skills

Customer service

Communication

Organizational skills

Detail oriented

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

About Allcat Claims Service

Established over 26 years ago, Allcat Claims Service is a trusted third‑party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders. Our experienced team and strong work ethic have helped build lasting relationships throughout the industry. Allcat Claims Service is proud to support our military community and values the unique skills, leadership, and dedication that service members and veterans bring to the workforce. We strongly encourage active‑duty military personnel, veterans, reservists, and military spouses to apply and join our team as we continue to raise the bar in the claims industry.

Description

Provides claims service via internal channels (phone/fax/email/mail) to policy holders on behalf of clients. Adjusts simple to moderately complex Auto claims. Identify, confirm, and make coverage decisions on claims. Investigate loss details, evaluate, negotiate, and resolve claims within appropriate authority guidelines. Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions. Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed and provide timely claims status updates. Collaborate and support team members to resolve issues and identify appropriate matters for escalation. Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures. Ability to maintain discretion in business relationships and exercise sound business judgement. Supports workload surges and/or Catastrophe operations as needed.

Job Requirements

Minimum Requirements

• High School Diploma or GED
• This position will require an Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempts and can become licensed in all applicable states.
• 1 year of customer contact experience.
• Strong customer service, communication, organizational skills.
• Enjoys working in a fast‑paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Must be accurate and detail oriented.
• Ability to learn new technologies.
• Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.

Preferred Requirements

• Bachelor’s degree
• Current Casualty Adjuster License
• 1+ years of claims investigation, adjusting and resolution.
• 2+ years of customer service experience
• Working knowledge and understanding of the auto claims contract as well as application of case law, state laws and regulations.

Training Requirements

Employees attending training are expected to meet Allcat's established standards for performance, attendance, and conduct. Successful completion of all required training programs is mandatory.

Benefits

• Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K) company match, in accordance with Company policy.
• Schedule: Day Shift; Monday – Friday
• Location: In‑Office, 814 Arion Prky, Suite 301, San Antonio, TX 78216

Equal Opportunity Employer

Allcat Claims is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Claim Assist Solutions

#allcatclaims Claim Assist Solutions is a national technology‑focused claims adjusting firm comprised of: Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. Claim Assist Solutions is committed to its brand promise to deliver the best service through high‑quality claims handling that, in turn, provides valuable capacity back to the carrier. For more information, visit https://claimassistsolutions.com.