Auto Claims Service Manager

Aims Community College; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off and Holidays

Career development opportunities

Job summary

Allcat Claims Service seeks an experienced Auto Claims Manager to lead a new Chandler, AZ team. You will coach, mentor, and develop Auto Claims professionals to deliver superior service and results.

Responsibilities include performance management, staff development, process improvements, and collaboration with leadership to meet business goals. Occasional overtime may be required.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership and communication skills.
• Proven ability to deliver superior customer service.
• Proficient with Microsoft Office tools.

Responsibilities

• Lead a team of Auto Claims professionals to meet performance and service goals.
• Communicate expectations; plan, monitor, and appraise results.
• Recruit, train, and develop staff while managing schedules and workload.
• Provide coaching and support to foster growth and learning.
• Handle escalated claims and attorney-represented cases.
• Maintain high service quality and drive process improvements.
• Partner with leadership to implement strategic goals.

Skills

Leadership

Auto Claims experience

Team coaching

Customer service

Education

Bachelor's degree or equivalent

Job description

This position is for our subsidiary: Allcat Claims Service, LLC To know more, visit us at http://www.allcatclaims.com

Location Chandler, Arizona 350 N McClintock Dr., Chandler, AZ 85226

About Allcat Claims Service

Allcat Claims Service is a dynamic and rapidly growing company that takes pride in developing exceptional claims professionals. We’re passionate about learning, teamwork, and innovation — all while maintaining our strong commitment to integrity, quality, and outstanding customer service. Our company’s success is built on our dedication to “Raising the Bar” and now we’re expanding that mission with the opening of our new Chandler, Arizona office! This is an exciting opportunity to lead a new team from the ground up and make an immediate impact as part of a company that values leadership, excellence, and professional growth.

Position Overview – Auto Claims Manager | Chandler, AZ

We’re looking for an experienced Auto Claims Manager to lead a team of Auto Claims professionals in our new Arizona office. In this leadership role, you’ll inspire, guide, and coach your team to deliver exceptional results and customer service. You’ll play a key part in shaping the culture and success of this new location developing your team, improving processes, and ensuring that business goals are achieved with professionalism and efficiency.

Key Responsibilities

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Minimum Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to deliver superior customer service.
• Excellent communication (verbal and written) and organizational skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Must hold or be able to obtain an active Arizona Adjuster License.
• Ability to work in a fast-paced environment and adapt to changing systems and processes.
• Availability to work after hours or weekends as needed.

Preferred Qualifications

• Prior experience managing Injury Claim professionals.
• 2+ years handling or managing complex injury claims, including catastrophic losses or fatalities.
• Experience managing complex coverage or multi-state claims (CA experience a plus).
• Bachelor’s degree strongly preferred.
• Prior military service or customer service leadership experience a plus.

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off and Paid Holidays
• Opportunities for professional development and career advancement

Why Join Allcat?

Be part of the launch of a new, growing Phoenix team. Lead a talented group of professionals in a supportive, high-performance culture. Work with a company that values innovation, teamwork, and doing things the right way.

Equal Opportunity

Allcat Claims is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#allcatclaims Claim Assist Solutions is a national technology-focused claims adjusting firm comprised of: Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. Claim Assist Solutions is committed to its brand promise to deliver the best service through high-quality claims handling that, in turn, provides valuable capacity back to the carrier. For more information, visit https://claimassistsolutions.com.