Customer Service Rep & Part-Owner - Auto Glass

Tri City Glass & Door Inc; Appleton (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

ESOP

Health insurance

Dental

Vision

401(k) with match

Paid Time Off

Disability insurance

Paid holidays

FSA

HSA

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Job summary

Tri City Glass & Door Inc is seeking a Customer Service Representative to coordinate repair and replacement services, schedule installations, and manage customer records in the Auto Glass Department. This role serves as the main liaison between customers and field technicians and requires strong communication skills.

No prior experience is required as comprehensive training is provided, with opportunities for ownership and growth within the company.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of customer service experience.
• Proficiency with Microsoft Outlook, Word and Excel.

Responsibilities

• Coordinate repair and replacement services and schedule installations.
• Serve as primary contact between customers, installers, and department personnel.
• Quote prices, schedule work, and generate daily work orders for installers.
• Maintain customer records and ensure timely invoicing.

Skills

Customer service

Teamwork

Multitasking

Communication

Basic math

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Tri City Glass & Door Inc is seeking a Customer Service Representative to coordinate repair and replacement services, schedule installations, and manage customer records in the Auto Glass Department. This role serves as the main liaison between customers and field technicians and requires strong communication skills.

No prior experience is required as comprehensive training is provided, with opportunities for ownership and growth within the company.