Auto Glass Customer Sales & Service Representative

AAA Mountain West Group; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO first year

Sundays off

Medical benefits

Dental benefits

Vision benefits

Wellness program

401K match

Tuition reimbursement

AAA membership

Employee discounts

Job summary

AAA Mountain West Group is seeking a dedicated team member for an auto glass customer service role in Phoenix. You will manage calls, gather insurance information, and coordinate with vendors to ensure smooth service delivery.

Responsibilities include processing invoices, coordinating with the auto glass team and suppliers, and scheduling/dispatching technicians. This position emphasizes strong communication, reliability, and on-site work with competitive benefits.

Qualifications

• Must have a high school diploma.
• 2+ years of customer service in auto glass or related field.
• Strong communication and interpersonal skills.
• Ability to manage call volume with professionalism.
• Willingness to learn department software.

Responsibilities

• Manage call volume for auto glass with courteous, efficient service.
• Gather information and coordinate with customer insurance.
• Process invoices and verify accuracy in the glass management system.
• Work with auto glass team and suppliers to troubleshoot issues.
• Order glass/parts, schedule jobs, and dispatch technicians.

Skills

Communication

Software familiarity

Troubleshooting

Auto glass knowledge

Flexibility

Education

High School Diploma

Job description

Come Join Us!

• 11 Paid Holidays

• Up to 17 days PTO first year - start earning day one, 22 days off in year two

• No work on Sundays - Facility Closed

• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

• 401K Matching $1 to $1 up to 6% annually

• Tuition reimbursement for ASE Certifications

• State of the art equipment and facilities with consistent car count

• A free AAA Membership and numerous employee discounts

• Trusted Brand for over 120 years with 60 Million+ members in North America

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Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
• Gather require information and work closely with customer insurance agency.
• Processes invoices for payment through glass management software system and verify accuracy on invoices.
• Work with auto glass team and suppliers to trouble shoot any issues that may occur.
• Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

Knowledge/Skills/Abilities

• Maintain excellent communication with auto glass team at all times.
• Develop complete familiarity with department software.
• Troubleshoot issues with service, parts, vendors, and customers.
• Remain up to date on changes in auto glass industry that influence the auto glass business.
• May perform other duties as assigned.

Education and Experience

• High School Diploma
• 1-3 Years Experience
• Minimum of 2 years of customer service experience in auto glass or comparable industry.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting glass (up to 75 pounds). Approximately 98% of time is spent using a video display terminal.

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