Auto Glass Customer Sales & Service Representative

AAA Mountain West Group; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

PTO

Sundays off

Benefits

401K matching

Tuition reimbursement

AAA membership

Employee discounts

Job summary

AAA Mountain West Group seeks a customer service professional to join our auto glass team in Scottsdale. You will manage call volume, gather information, coordinate with insurance, and support the service workflow from order to dispatch.

You will use our glass management software to process invoices, troubleshoot issues with service, parts, vendors, and customers, and help schedule and dispatch technicians. A high school diploma and 2 years of customer service in auto glass are required.

Qualifications

• Clear and effective communication with clients and internal teams.
• Familiarity with department software to access customer data and orders.
• Ability to troubleshoot service, parts, vendors, and customer issues.

Responsibilities

• Manage call volume for auto glass by following proper process to provide efficient, courteous service.
• Gather information and work closely with customer insurance agency.
• Process invoices for payment through glass management software and verify invoice accuracy.
• Work with auto glass team and suppliers to troubleshoot issues.
• Order glass/parts for jobs, create technician schedules for jobs booked, and dispatch work to technicians.

Skills

Communication

Software familiarity

Troubleshooting

Vendor coordination

Education

High School Diploma

Job description

Come Join Us!

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
• Gather require information and work closely with customer insurance agency.
• Processes invoices for payment through glass management software system and verify accuracy on invoices.
• Work with auto glass team and suppliers to trouble shoot any issues that may occur.
• Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

Knowledge/Skills/Abilities

• Maintain excellent communication with auto glass team at all times.
• Develop complete familiarity with department software.
• Troubleshoot issues with service, parts, vendors, and customers.
• Remain up to date on changes in auto glass industry that influence the auto glass business.
• May perform other duties as assigned.

Education and Experience

• High School Diploma
• 1-3 Years Experience
• Minimum of 2 years of customer service experience in auto glass or comparable industry.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting glass (up to 75 pounds). Approximately 98% of time is spent using a video display terminal.