Auto Glass Sales & Service Specialist

Glass Doctor of Western Washington; Kent (WA); On-site; USD 21,000 - 22,000; Full time

Job summary

Glass Doctor of Western Washington is seeking a Customer Service Representative to handle support calls, manage service requests and ensure a high level of customer satisfaction. You will represent our brand on inquiries and drive responsive service across residential, commercial and automotive projects.

The role emphasizes proactive problem solving, courteous communication, and a strong work ethic with a bias for action in a fast-paced environment.

Qualifications

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of word processing, business software and spreadsheet applications
• Proficiency to navigate tablet-based technology
• Sales skills
• Good organizational and time management skills
• Professional appearance and personality

Responsibilities

• Receive incoming calls in professional and courteous manner
• Quote and sell auto glass
• Schedule Auto, Home and Business appointments for on-site estimates and installations
• Follow-up with all incoming service requests utilizing our system
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job description

Glass Doctor of Western Washington is seeking a Customer Service Representative to handle support calls, manage service requests and ensure a high level of customer satisfaction. You will represent our brand on inquiries and drive responsive service across residential, commercial and automotive projects.

The role emphasizes proactive problem solving, courteous communication, and a strong work ethic with a bias for action in a fast-paced environment.