Auto Financing Customer Support Specialist

Pfs Corp; Murfreesboro, Northern (TN, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Short-term disability

Long-term disability

Profit sharing

401k match

Paid time off

Bonus potential

Job summary

Professional Financial Services (PFS) in Murfreesboro, TN, is seeking a Customer Service Representative to handle customer relations for automobile financing both over the phone and in person. You will resolve issues, assist with loan payments, and support insurance verifications while engaging with customers and maintaining files.

The role offers an excellent benefits package, monthly bonus potential, and opportunities for growth within a community-focused company with a long-standing presence.

Qualifications

• Previous customer service and/or collections experience
• A valid state driver’s license with an acceptable record
• Access to a reliable automobile for work use

Responsibilities

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

Skills

Customer service

Communication

Problem solving

Job description

Professional Financial Services (PFS) in Murfreesboro, TN, is seeking a Customer Service Representative to handle customer relations for automobile financing both over the phone and in person. You will resolve issues, assist with loan payments, and support insurance verifications while engaging with customers and maintaining files.

The role offers an excellent benefits package, monthly bonus potential, and opportunities for growth within a community-focused company with a long-standing presence.