Customer Service Representative

Professional Financial Services; Murfreesboro (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Excellent benefits bundle

Monthly bonus potential

Community service initiatives

Growth opportunities

Top-line training program

Job summary

Professional Financial Services in Murfreesboro, TN is seeking a Customer Service Representative to assist customers with automobile financing needs both over the phone and in person. You will join an enthusiastic team and help customers through various processes, including payments and account inquiries.

The role emphasizes exceptional communication, relationship building, and a commitment to excellent service.

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver’s license, with an acceptable driver’s record.
• Access to a reliable automobile for work use.
• Strong verbal and written communication abilities.

Responsibilities

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Back up Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

Skills

Customer service

Communication skills

Problem solving

Phone support

Relationship building

Job description

Location: Murfreesboro, TN, United States
Date Posted: Aug 20, 2026

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?

Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.

If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative!

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

You’ll know you are a successful Customer Service Representative when you:

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

You could be a great addition as Customer Service Representative if you have:

• Previous customer service and/or collections experience
• A valid state driver’s license, with an acceptable driver’s record
• Access to a reliable automobile for work use

Keep in mind that we provide:

• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!
• Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
• Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story.
• TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.