Financial Services Representative

PFS - Professional Financial Services; Garner (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Profit sharing

401k with company matching

Paid sick, holiday, and vacation time

Monthly bonus potential

Growth potential

TOP-of-the-line training

Job summary

PFS - Professional Financial Services in Garner, North Carolina is looking for a dedicated individual who excels in customer service to assist with automobile financing needs. Responsibilities include providing exceptional service, performing collection activities, and assisting with insurance verifications.

The role offers an excellent benefits package including medical, dental, and 401k with company matching. Opportunity for monthly bonuses and growth potential within a supportive company culture.

Qualifications

• Previous customer service and/or collections experience is required.
• A valid state driver’s license, with an acceptable driver’s record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Act as backup to the Administrative Assistant for loan payments.

Skills

Customer service skills

Problem resolution

Communication skills

Job description

Overview

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

Responsibilities

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

Qualifications

• Previous customer service and/or collections experience
• A valid state driver’s license, with an acceptable driver’s record
• Access to a reliable automobile for work use

Benefits

• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals
• Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
• Growth Potential - We believe in fostering our employees’ talents and providing a pathway for their individual career story.
• TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.