Customer Service & Collections Specialist

PFS - Professional Financial Services; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

401k with company matching

Paid sick, holiday, and vacation time

Monthly Bonus Potential

TOP-of-the-line training

Job summary

PFS - Professional Financial Services in Cleveland, OH is seeking a dedicated Customer Service Representative. You will assist customers with their automobile financing needs, working both over the phone and in person.

The ideal candidate has strong communication skills, customer service experience, and access to a reliable vehicle. Enjoy an excellent benefits package including medical, dental, vision, and 401k matching, along with growth potential and monthly bonuses.

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver's license with an acceptable driver’s record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as backup to receive loan payments and fund loans.
• Perform Skip Tracking and other locate activities.

Skills

Customer service skills

Problem resolution

Communication skills

Education

High school diploma or equivalent

Job description

PFS - Professional Financial Services in Cleveland, OH is seeking a dedicated Customer Service Representative. You will assist customers with their automobile financing needs, working both over the phone and in person.

The ideal candidate has strong communication skills, customer service experience, and access to a reliable vehicle. Enjoy an excellent benefits package including medical, dental, vision, and 401k matching, along with growth potential and monthly bonuses.