Customer Service & Collections Specialist — Growth & Bonus Eligible

Security Finance; Murfreesboro (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Excellent benefits

Monthly bonus

Growth opportunities

Training program

Job summary

Professional Financial Services (PFS) is seeking a Customer Service Representative to deliver exceptional service and build lasting relationships with customers pursuing automobile financing, both by phone and in person.

You will help customers through their financing needs, handle collections, insurance verifications, and loan payment processing while contributing to a supportive, growth-oriented team. We offer an excellent benefits bundle and monthly bonus potential.

Qualifications

• Excellent customer service and problem resolution skills.
• Experience with collections on delinquent accounts is a plus.
• Ability to verify insurance coverage.
• Ability to perform Welcome Calls and assist with loan payments.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as back up to receive loan payments and fund loans.
• Perform skip tracking and locate activities.

Skills

Customer service

Collections

Insurance verification

Welcome calls

Loan payments

Job description

Professional Financial Services (PFS) is seeking a Customer Service Representative to deliver exceptional service and build lasting relationships with customers pursuing automobile financing, both by phone and in person.

You will help customers through their financing needs, handle collections, insurance verifications, and loan payment processing while contributing to a supportive, growth-oriented team. We offer an excellent benefits bundle and monthly bonus potential.