Auto Finance Workflow & Staffing Lead

OneMain Financial; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and well-being options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Workflow Operations Specialist to support the Auto Finance business by optimizing workforce planning and workflow efficiency.

You will monitor volume and staffing, analyze data, and partner with leaders to balance service levels, quality, and compliance while driving process improvements. Strong Excel skills and experience with workforce management are essential.

Qualifications

• High School Diploma or GED required.
• 4+ years in auto finance, underwriting operations, workforce management, or call center operations.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Advanced proficiency with Microsoft Excel and reporting tools.
• Experience with workforce management, forecasting, scheduling, or operational planning.
• Experience supporting underwriting, lending, or financial services operations.
• Experience with workforce management and operational systems such as Avaya, Twilio, Topaz, Bedrock, or similar platforms.

Responsibilities

• Monitor business volume, staffing levels, and workflow performance to support operational efficiency.
• Develop schedules and staffing recommendations based on forecasted demand and business needs.
• Analyze performance metrics, trends, and operational data to identify risks, opportunities, and process improvements.
• Provide real-time guidance and recommendations to leaders to balance service levels and productivity.
• Monitor compliance, quality, and process adherence, escalating concerns when appropriate.
• Partner with leaders and cross-functional teams to support process changes, training initiatives, and business objectives.
• Prepare reports, insights, and recommendations for leadership.
• Maintain accurate documentation and support audit and compliance activities.

Skills

Analytical thinking

Problem solving

Communication skills

Excel proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Excel

Avaya

Twilio

Topaz

Bedrock

Job description

OneMain Financial is seeking a Workflow Operations Specialist to support the Auto Finance business by optimizing workforce planning and workflow efficiency.

You will monitor volume and staffing, analyze data, and partner with leaders to balance service levels, quality, and compliance while driving process improvements. Strong Excel skills and experience with workforce management are essential.