Lead Underwriter

OneMain Financial; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee Stock Purchase Plan (10% disc

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial seeks a Workflow Operations Specialist to optimize Auto Finance workflows, forecast staffing needs, and analyze performance data to drive efficiency and compliance.

The role collaborates with leaders to balance service levels, monitor quality, and implement process improvements in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 4+ years in auto finance, underwriting operations, workforce management, call center operations, or related field.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Advanced proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Monitor business volume, staffing levels, and workflow performance to support operational efficiency.
• Develop schedules and staffing recommendations based on forecasted demand and business needs.
• Analyze performance metrics, trends, and operational data to identify risks, opportunities, and process improvements.
• Provide real-time guidance and recommendations to leaders to help balance service levels and productivity.
• Monitor compliance, quality, and process adherence, escalating concerns when appropriate.
• Partner with leaders and cross-functional teams to support process changes, training initiatives, and business objectives.
• Prepare reports, insights, and recommendations for leadership.
• Maintain accurate documentation and support audit and compliance activities.

Skills

Analytical thinking

Critical thinking

Problem solving

Communication skills

Organization

Attention to detail

Excel

Reporting tools

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Avaya

Twilio

Topaz

Bedrock

Job description

The Workflow Operations Specialist plays a key role in supporting the performance and efficiency of our Auto Finance business. This position combines workforce planning, operational analysis, and business support to help ensure the right resources are in place to meet customer demand while maintaining service, quality, and compliance standards. The ideal candidate is analytical, organized, adaptable, and enjoys solving problems in a fast-paced environment.

In the Role

• Monitor business volume, staffing levels, and workflow performance to support operational efficiency.
• Develop schedules and staffing recommendations based on forecasted demand and business needs.
• Analyze performance metrics, trends, and operational data to identify risks, opportunities, and process improvements.
• Provide real-time guidance and recommendations to leaders to help balance service levels and productivity.
• Monitor compliance, quality, and process adherence, escalating concerns when appropriate.
• Partner with leaders and cross-functional teams to support process changes, training initiatives, and business objectives.
• Prepare reports, insights, and recommendations for leadership.
• Maintain accurate documentation and support audit and compliance activities.

Requirements

• High School Diploma or GED.
• 4+ years of experience in auto finance, underwriting operations, workforce management, call center operations, or a related field.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Advanced proficiency with Microsoft Excel and reporting tools.

Preferred

• Bachelor's degree.
• Experience with workforce management, forecasting, scheduling, or operational planning.
• Experience supporting underwriting, lending, or financial services operations.
• Experience with workforce management and operational systems such as Avaya, Twilio, Topaz, Bedrock, or similar platforms.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)