Auto Finance Deficiency Recovery Specialist

Veros Credit, LLC; Santa Ana (CA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement

Tuition Reimbursement

Quarterly lunches

Daily fresh fruit

Office Coffee Machine

Job summary

Veros Credit, LLC is seeking a Loss Recovery Deficiency Collector in Santa Ana to resolve deficiency balances on charged-off auto loans after repossession. You will verify calculations, negotiate settlements, and coordinate with the legal team when needed.

The role requires 5+ years in collections, including deficiency experience, plus strong negotiation and communication skills. Bilingual (English/Spanish) is a plus and a flexible schedule may be required.

Qualifications

• 5+ years of collections experience, including 3+ years on charged off or deficiency accounts.
• Working knowledge of repossession and remarketing process and how deficiency balances are calculated.
• Ability to read, interpret, and apply federal, state, and local collection laws (FDCPA, Regulation F, UCC Article 9, FCRA).
• Strong negotiation, communication, and problem-solving skills.
• Professional, tactful, and empathetic manner with customers in financial hardship.

Responsibilities

• Make and receive calls with former customers to negotiate repayment or settlement of post-repossession deficiency balances.
• Validate deficiency calculations before collection, including reviewing sale proceeds, repossession, storage, and expenses.
• Confirm that required pre-sale and post-sale notices were sent on time and complete; escalate defects.
• Run skip tracing and asset searches to locate obligors and assess collectability.
• Coordinate approved suits, judgments, wage garnishments, and liens with in-house legal.
• Resolve customer disputes and credit reporting disputes accurately and on time.
• Document all contacts, promises, and settlements in the servicing system.

Skills

Negotiation

Communication

Problem solving

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Veros Credit, LLC is seeking a Loss Recovery Deficiency Collector in Santa Ana to resolve deficiency balances on charged-off auto loans after repossession. You will verify calculations, negotiate settlements, and coordinate with the legal team when needed.

The role requires 5+ years in collections, including deficiency experience, plus strong negotiation and communication skills. Bilingual (English/Spanish) is a plus and a flexible schedule may be required.