Loss Recovery Deficiency Collector

Veros Credit, LLC; Santa Ana (CA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement

Tuition Reimbursement

Quarterly lunches

Daily fresh fruit

Office Coffee Machine

Job summary

Veros Credit, LLC is seeking a Loss Recovery Deficiency Collector in Santa Ana to resolve deficiency balances on charged-off auto loans after repossession. You will verify calculations, negotiate settlements, and coordinate with the legal team when needed.

The role requires 5+ years in collections, including deficiency experience, plus strong negotiation and communication skills. Bilingual (English/Spanish) is a plus and a flexible schedule may be required.

Qualifications

• 5+ years of collections experience, including 3+ years on charged off or deficiency accounts.
• Working knowledge of repossession and remarketing process and how deficiency balances are calculated.
• Ability to read, interpret, and apply federal, state, and local collection laws (FDCPA, Regulation F, UCC Article 9, FCRA).
• Strong negotiation, communication, and problem-solving skills.
• Professional, tactful, and empathetic manner with customers in financial hardship.

Responsibilities

• Make and receive calls with former customers to negotiate repayment or settlement of post-repossession deficiency balances.
• Validate deficiency calculations before collection, including reviewing sale proceeds, repossession, storage, and expenses.
• Confirm that required pre-sale and post-sale notices were sent on time and complete; escalate defects.
• Run skip tracing and asset searches to locate obligors and assess collectability.
• Coordinate approved suits, judgments, wage garnishments, and liens with in-house legal.
• Resolve customer disputes and credit reporting disputes accurately and on time.
• Document all contacts, promises, and settlements in the servicing system.

Skills

Negotiation

Communication

Problem solving

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Loss Recovery Deficiency Collector resolves deficiency balances on charged-off auto loans after vehicle repossession and disposition. The role verifies each deficiency, negotiates payment in full, settlement, or payment arrangements, and recommends legal action when appropriate.

Essential Responsibilities

• Make and receive calls with former customers to negotiate repayment or settlement of post-repossession deficiency balances, within approved settlement authority.
• Validate deficiency calculations before collection. This includes reviewing sale proceeds, repossession, storage, and remarketing expenses, and credits from GAP, insurance, and cancelled ancillary products.
• Confirm that required pre-sale and post-sale notices were sent on time and are complete. Escalate any defect that may limit or bar collection of the deficiency.
• Run skip tracing and asset searches, including through outside vendors, to locate obligors and assess collectability.
• Track statute of limitations dates, and do not pursue legal action on time-barred balances.
• Recommend legal action. Coordinate approved suits, judgments, wage garnishments, and liens with the in-house legal department.
• Resolve customer disputes and credit reporting disputes accurately and on time.
• Document all contacts, promises, and settlements in the servicing system, and meet recovery and quality targets.
• Evaluate delinquent portfolios and recommend accounts for repossession upon customer default.
• Other duties as assigned.

Essential Requirements

• 5+ years of collections experience, including 3+ years on charged off or deficiency accounts. Subprime auto finance experience preferred.
• Working knowledge of the repossession and remarketing process and how deficiency balances are calculated.
• Ability to read, interpret, and apply federal, state, and local collection and repossession regulations, including UCC Article 9 disposition requirements, state retail installment sales laws, the FDCPA and Regulation F, state debt collection laws, and the FCRA.
• Strong negotiation, communication, and problem-solving skills.
• Professional, tactful, and empathetic manner with customers in financial hardship.
• Ability to work independently and as part of a team in a fast-paced environment.
• Available for a flexible schedule and overtime as needed.
• Bilingual (English/Spanish) a plus.
• High school diploma or GED.

Salary: $20.00 - $27.50 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

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