Auto Dealership Reception and Guest Experience

Fields Motorcars; Daytona Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k)

Paid time off

Paid training

Employee vehicle purchase plan

Health and wellness

Saturday lunches

Discounts

Closed on Sundays

Job summary

Fields BMW of Daytona Beach is seeking energetic team members to join our dynamic dealership environment and deliver premium customer service.

As a family-owned operation, our culture is defined by integrity, courtesy, and efficiency, with growth opportunities within the organization. Join us in processing customer billing, payments, and front-desk tasks while collaborating with managers and colleagues to ensure a smooth customer experience.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Customer service

Communication skills

Professional appearance

Tools

Microsoft Office

Job description

Fields BMW of Daytona Beach is seeking energetic team members to join our dynamic dealership environment and deliver premium customer service.

As a family-owned operation, our culture is defined by integrity, courtesy, and efficiency, with growth opportunities within the organization. Join us in processing customer billing, payments, and front-desk tasks while collaborating with managers and colleagues to ensure a smooth customer experience.