Auto Dealership Receptionist – Guest Experience Champion

Orlando MINI; Daytona Beach (FL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Closed on Sundays

Résumé du poste

Fields BMW of Daytona Beach is looking for energetic team members to provide premium customer service and build life-long relationships with customers and colleagues.

As a family-owned dealership, we value safety, integrity, courtesy, presentation, and efficiency, and offer growth opportunities through internal promotions. We provide medical, dental, vision, and retirement benefits along with paid training and paid time off.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsabilités

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Connaissances

Microsoft Office suite

Description du poste

Fields BMW of Daytona Beach is looking for energetic team members to provide premium customer service and build life-long relationships with customers and colleagues.

As a family-owned dealership, we value safety, integrity, courtesy, presentation, and efficiency, and offer growth opportunities through internal promotions. We provide medical, dental, vision, and retirement benefits along with paid training and paid time off.