Automotive Front Desk & Customer Experience Specialist

Fields BMW Northfield; Daytona Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Closed on Sundays

Job summary

Fields BMW of Daytona Beach is seeking energetic team members to join our dealership environment and deliver premium customer service while building long-term relationships with customers and teammates.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, and more. Flexible hours and opportunities for growth within the organization are available.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

Customer service

Communication

Flexibility

Professional appearance

Tools

Microsoft Office

Job description

Fields BMW of Daytona Beach is seeking energetic team members to join our dealership environment and deliver premium customer service while building long-term relationships with customers and teammates.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, and more. Flexible hours and opportunities for growth within the organization are available.