Auto Dealership Front Desk Receptionist — Guest Experience

Fields Auto Group; Daytona Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Closed on Sundays

Job summary

Fields BMW of Daytona Beach is seeking team members to provide premium customer service and build lasting relationships with customers and colleagues. The role involves processing payments, handling phones, and supporting management with clerical tasks in a fast-paced dealership setting.

We value integrity, safety, courtesy and efficiency, offering a supportive environment with opportunities for growth within the organization. Flexible hours including weeknights and weekends are required.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Professional personal appearance and communication skills.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

Microsoft Office

Flexible hours

Job description

Fields BMW of Daytona Beach is seeking team members to provide premium customer service and build lasting relationships with customers and colleagues. The role involves processing payments, handling phones, and supporting management with clerical tasks in a fast-paced dealership setting.

We value integrity, safety, courtesy and efficiency, offering a supportive environment with opportunities for growth within the organization. Flexible hours including weeknights and weekends are required.