Auto Dealership Front Desk & Guest Experience Specialist

Fields BMW Lakeland; Daytona Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Employee vehicle purchase plans

Job summary

Fields BMW of Daytona Beach is seeking energetic team members to support a premium customer service experience and build life-long relationships with customers and teammates.

The role involves billing customers, handling payments, answering calls, and assisting managers with clerical tasks in a collaborative dealership environment. A professional appearance and flexible hours are expected.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

Communication skills

Tools

Microsoft Office

Job description

Fields BMW of Daytona Beach is seeking energetic team members to support a premium customer service experience and build life-long relationships with customers and teammates.

The role involves billing customers, handling payments, answering calls, and assisting managers with clerical tasks in a collaborative dealership environment. A professional appearance and flexible hours are expected.