Automotive Front Desk Concierge | Flexible Hours & Customer Care

BMW of Asheville; Daytona Beach (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plan

Health and wellness

Saturday Lunches

Discounts on products and services

Closed on Sundays

Résumé du poste

Fields BMW of Daytona Beach is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment. We value safety, integrity, courtesy, presentation and efficiency, and we promote growth within the organization.

This role includes calculating bills, processing payments, answering phones, handling customer questions, and providing clerical support to managers. A professional appearance and the ability to work flexible hours, including some weekends, are

Qualifications

• Experience with Microsoft Office is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests, needs and requests to management.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsabilités

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Connaissances

Microsoft Office

Flexible hours

Communication skills

Professional appearance

Driving record

Clerical skills

Outils

Switchboard system

Description du poste

Fields BMW of Daytona Beach is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment. We value safety, integrity, courtesy, presentation and efficiency, and we promote growth within the organization.

This role includes calculating bills, processing payments, answering phones, handling customer questions, and providing clerical support to managers. A professional appearance and the ability to work flexible hours, including some weekends, are