Auto Damage Trainee – Field

Jobtailor

Lombard (IL)

On-site

USD 48,000 - 72,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor in Lombard, IL is seeking a dedicated claims support specialist to provide reassurance to customers after accidents, inspect vehicle damage, and estimate repair costs. The role requires collaboration with body shops and rental providers, plus negotiation of settlements and review of insurance contracts.

Successful candidates will have a high school diploma or GED, a valid driver’s license, and availability for evenings/weekends.

Qualifications

High School Diploma or GED required.
Valid Driver’s License required.
Availability to work evenings, weekends, and holidays.
Customer-facing experience preferred.
High-volume call center experience with KPIs and measurable goals preferred.
Active Adjusters license preferred.
GEICO will not sponsor a new applicant for employment authorization for this position.

Responsibilities

Provide reassurance and solutions to customers after accidents.
Inspect and assess vehicle damage.
Estimate vehicle repair costs.
Negotiate equitable settlements.
Partner with body shops, rental companies, and parts providers.
Consult with involved parties and review insurance contracts.
Inspect vehicles and write estimates.
Manage rental cars.
Resolve customer concerns.
Drive customer satisfaction through meaningful interactions.
Complete required hands-on training at the Ashburn, VA facility and field training center.
Work in the Lombard, IL field territory.

Skills

Customer Service

Vehicle Damage Inspection

Repair Cost Estimation

Negotiation

Active Adjusters License

Interpersonal Skills

Empathy

Adaptability

Detail-Oriented

Education

High School Diploma

Valid Driver’s License

Active Adjusters License

Job description

Provide reassurance and solutions to customers after accidents
Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns
Drive customer satisfaction through meaningful interactions
Complete required hands-on training at the Ashburn, VA facility and field training center
Work in the Lombard, IL field territory

Requirements

High School Diploma or GED required
Valid driver’s license meeting company underwriting guidelines required
Availability to work evenings, weekends, and holidays
Customer-facing experience preferred
High-volume call center experience with KPIs and measurable goals preferred
Active Adjusters license preferred
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
At this time, GEICO will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates strong customer service and problem-solving abilities while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of driving customer satisfaction through meaningful interactions and collaboration with various stakeholders.

Highest-signal resume keywords