Auto Damage Trainee, Field

Jobtailor; Cleveland (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Jobtailor in Ohio is seeking a claims-focused associate to support customers after accidents, inspect vehicle damage, and write accurate estimates. You will negotiate settlements and coordinate with body shops, rental agencies, and suppliers while ensuring a smooth, satisfying customer experience in a high-volume environment.

Ideal candidates bring strong communication, problem-solving, and empathy skills, plus attention to detail and multi-tasking across platforms.

Qualifications

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Adjusters license preferred.
• High School Diploma or GED required.
• Valid driver’s license meeting company underwriting guidelines required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable and detail-oriented.
• Able to prioritize and multitask across platforms.
• Available to work evenings, weekends, and holidays.
• Must work in the listed territory.
• GEICO will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Provide reassurance and solutions to customers after accidents.
• Inspect and assess vehicle damage.
• Estimate vehicle repair costs.
• Negotiate equitable settlements.
• Partner with body shops, rental companies, and parts providers.
• Consult with involved parties and review insurance contracts.
• Inspect vehicles and write estimates.
• Manage rental cars.
• Resolve customer concerns and ensure a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer Service

Vehicle Damage Inspection

Repair Cost Estimation

KPI Management

Multitasking

Problem-Solving

Empathy

Interpersonal Skills

Adaptability

Detail-Oriented

Education

High School Diploma or GED

Tools

Insurance Contracts

Rental Car Management

Job description

• Provide reassurance and solutions to customers after accidents


• Inspect and assess vehicle damage


• Estimate vehicle repair costs


• Negotiate equitable settlements


• Partner with body shops, rental companies, and parts providers


• Consult with involved parties and review insurance contracts


• Inspect vehicles and write estimates


• Manage rental cars


• Resolve customer concerns and ensure a positive experience


• Drive customer satisfaction through meaningful interactions


• Work in the West Cleveland, OH field territory

Requirements

• Customer-facing experience preferred


• Experience in high-volume call centers with KPIs and measurable goals preferred


• Active Adjusters license preferred


• High School Diploma or GED required


• Valid driver’s license meeting company underwriting guidelines required


• Strong customer service, interpersonal, problem-solving, and empathy skills


• Adaptable and detail-oriented


• Able to prioritize and multitask across platforms


• Available to work evenings, weekends, and holidays


• Must work in the listed territory


• GEICO will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates strong customer service and interpersonal skills while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of prioritizing tasks and ensuring customer satisfaction in a high-volume environment.

Highest-signal resume keywords

• Customer Service


• Vehicle Damage Inspection


• Repair Cost Estimation


• Active Adjusters License


• High School Diploma or GED

ATS Optimization Keywords

Hard Skills

• Vehicle Damage Assessment


• Repair Cost Estimation


• Negotiation


• KPI Management


• Multitasking

Soft Skills

• Problem-Solving


• Empathy


• Interpersonal Skills


• Adaptability


• Detail-Oriented

Certifications & Qualifications

• Active Adjusters License

Industry Keywords

• Customer-Facing Experience


• High-Volume Call Center


• Customer Satisfaction


• West Cleveland, OH

Tools & Technologies

• Insurance Contracts


• Rental Car Management