Auto Collision Estimator & Customer Advocate

Classic Collision Inc.; Sumter (SC); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Descripción de la vacante

Classic Collision is hiring a Collision Estimator to be the primary point of contact for customers from drop-off to delivery of their repaired vehicle. You will prepare estimates for customers and insurance partners in line with CCC1 guidelines and coordinate with insurers to manage claims.

Join a team that emphasizes safety, quality, integrity, and customer satisfaction, with competitive pay, benefits, and opportunities for advancement. Must be 18+ with a valid driver's license.

Formación

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conocimientos

Communication

Customer service

Teamwork

Organizational skills

Attention to detail

Herramientas

CCC1

Descripción del empleo

Classic Collision is hiring a Collision Estimator to be the primary point of contact for customers from drop-off to delivery of their repaired vehicle. You will prepare estimates for customers and insurance partners in line with CCC1 guidelines and coordinate with insurers to manage claims.

Join a team that emphasizes safety, quality, integrity, and customer satisfaction, with competitive pay, benefits, and opportunities for advancement. Must be 18+ with a valid driver's license.