Auto Collision Estimator

The Boyd Group; Woodridge (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Insurance (Medical, Dental, Vision)

401(k) with company match

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses stipend

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Woodridge, IL is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. You will document repairs, source parts, and ensure alignment with the shop’s KPIs.

You will collaborate with the management team, participate in production walks, and uphold WOW standards while supporting teammates and maintaining high service levels.

Qualifications

• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP

I-CAR Training (willing to complete)

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Woodridge, IL is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. You will document repairs, source parts, and ensure alignment with the shop’s KPIs.

You will collaborate with the management team, participate in production walks, and uphold WOW standards while supporting teammates and maintaining high service levels.