Senior Estimator – Auto Collision & Glass

Boyd Group; Bloomington (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 holidays

Insurance from Day 1

401(k) match

Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator in Bloomington, IL to deliver an exceptional customer experience by creating accurate estimates and coordinating repairs with customers and insurers throughout the process.

You will assess vehicle damage, document repairs, and work with the team to meet KPIs. Must have a high school diploma, basic computer skills, and valid driver's license; DRP and I-CAR training are part of the role. Competitive compensation offered.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver's License

Awareness of where to look for answers

Compliance for DRP’s minimum 1-year

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator in Bloomington, IL to deliver an exceptional customer experience by creating accurate estimates and coordinating repairs with customers and insurers throughout the process.

You will assess vehicle damage, document repairs, and work with the team to meet KPIs. Must have a high school diploma, basic computer skills, and valid driver's license; DRP and I-CAR training are part of the role. Competitive compensation offered.