Estimator - Auto Collision & Glass Repair

Boyd Group; Evanston (IL); On-site; USD 50,000 - 130,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holiday Pay

Medical Insurance Day 1

401(k) Matching

Disability Insurance

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Evanston, IL, seeks an Estimator to deliver exceptional customer experiences while assessing vehicle damage and coordinating repairs with insurance companies.

You will document estimates, communicate progress, and participate in team reviews to meet KPIs. A 1-year DRP experience and I-CAR training are preferred, with a valid driver's license.

Join a supportive environment backed by The Boyd Group, with comprehensive benefits and growth opportunities.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s; minimum 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Driver's License

Resourcefulness

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Evanston, IL, seeks an Estimator to deliver exceptional customer experiences while assessing vehicle damage and coordinating repairs with insurance companies.

You will document estimates, communicate progress, and participate in team reviews to meet KPIs. A 1-year DRP experience and I-CAR training are preferred, with a valid driver's license.

Join a supportive environment backed by The Boyd Group, with comprehensive benefits and growth opportunities.