Auto Collision CSR & Insurance Liaison

Gerber Collision & Glass; Little Falls (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Medical Insurance

Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay

Job summary

Gerber Collision & Glass in Little Falls, MN is seeking a Customer Service Representative to deliver exceptional service at the front desk and coordinate repairs with insurance partners. You will handle scheduling, documentation, and multi-system data entry to keep the repair workflow moving smoothly.

The role emphasizes accuracy, communication skills, and the ability to multitask in a fast-paced auto body environment, with benefits and growth opportunities provided.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in an admin/office role.
• Preferred 1 year in auto body or similar setting with customer service.

Responsibilities

• Schedule vehicle repairs using CCC One and the planner.
• Obtain insurance authorization and prepare repair paperwork.
• Prepare RO packets with QC checklist, parts list, and windshield tag.
• Log all customer/insurer communications in CCC One.
• Update rental information and ARMS/CCC One records throughout the day.

Skills

Multitasking

Attention to detail

Oral & written communication

Sales drive

Customer service

General office equipment

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Little Falls, MN is seeking a Customer Service Representative to deliver exceptional service at the front desk and coordinate repairs with insurance partners. You will handle scheduling, documentation, and multi-system data entry to keep the repair workflow moving smoothly.

The role emphasizes accuracy, communication skills, and the ability to multitask in a fast-paced auto body environment, with benefits and growth opportunities provided.