Auto Collision CSR - Customer Care & Front Desk

VIVE Collision; Delaware; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with employer match

Health Savings Account (HSA)

Paid time off

8 paid holidays, including BlackFriday

Birthday floating holiday

Employee Assistance Program

Professional development

Advancement opportunities

Job summary

VIVE Collision in New Castle, DE is seeking a Customer Service Representative to guide customers through the repair process and keep the front desk running smoothly. You’ll be the friendly first point of contact, coordinating updates and appointments with a focus on clear communication.

Ideal candidates have experience in collision or automotive service environments, strong organization, and a customer-centric approach. This role offers benefits and opportunities within a growing team.

Qualifications

• Experience in customer service or front office roles.
• Ability to communicate confidently and professionally with customers.
• Comfort handling a high volume of calls, emails, and inquiries.
• Strong attention to detail and follow-through.
• Proficient in computer-based systems.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and assist customers with questions about repairs.
• Provide proactive repair status updates to keep customers informed.
• Schedule appointments and enter customer/vehicle information accurately.
• Communicate with customers, insurance companies, and internal teams.
• Process payments and assist with accounts receivable.
• Maintain accurate digital and physical documentation.
• Keep front office organized and running efficiently.
• Provide additional administrative support as needed.

Skills

Customer service

Front office

Communication

Organization

Team player

Tools

Microsoft Office

Job description

VIVE Collision in New Castle, DE is seeking a Customer Service Representative to guide customers through the repair process and keep the front desk running smoothly. You’ll be the friendly first point of contact, coordinating updates and appointments with a focus on clear communication.

Ideal candidates have experience in collision or automotive service environments, strong organization, and a customer-centric approach. This role offers benefits and opportunities within a growing team.