Auto Collision Center - Customer Experience Pro

Caliber; Queen Creek (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Caliber Collision in Queen Creek, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating shop workflow and rental car arrangements.

You will use multiple software systems and communicate clearly with customers, insurance partners, and teammates to keep operations smooth and customers on the road. 1+ year of customer-facing experience is preferred. This role offers day-one benefits and opportunities for career growth.

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and provide extraordinary service at the center.
• Coordinate services and monitor workload to ensure smooth operations.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.

Skills

Verbal & written communication

Customer service

Team collaboration

Prioritization

Adaptability

Tools

Microsoft Office Suite

Job description

Caliber Collision in Queen Creek, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating shop workflow and rental car arrangements.

You will use multiple software systems and communicate clearly with customers, insurance partners, and teammates to keep operations smooth and customers on the road. 1+ year of customer-facing experience is preferred. This role offers day-one benefits and opportunities for career growth.