Customer Service Pro - Fast-Paced Auto Service Center

Caliber Collision; Queen Creek (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Paid vacation

Career growth

Job summary

Caliber Collision in Queen Creek, AZ is hiring a Customer Service Representative to greet customers and provide outstanding service while coordinating rentals and load levels. You will interact with insured customers and internal teams to ensure seamless car repair experiences.

The role requires strong communication skills, the ability to handle multiple priorities in a busy shop, and a collaborative attitude to support cross-functional teams.

Qualifications

• 1+ year experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced setting.
• Provide personable, friendly service to customers.

Responsibilities

• Greet customers and deliver exceptional service.
• Monitor work volume and suggest load level adjustments.
• Coordinate Rental Car and Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Customer service

Communication

Prioritization

Teamwork

Adaptability

Tools

Microsoft Office Suite

CRM software

Job description

Caliber Collision in Queen Creek, AZ is hiring a Customer Service Representative to greet customers and provide outstanding service while coordinating rentals and load levels. You will interact with insured customers and internal teams to ensure seamless car repair experiences.

The role requires strong communication skills, the ability to handle multiple priorities in a busy shop, and a collaborative attitude to support cross-functional teams.