Auto Collections Specialist (Early Stage) – Arlington

MEI Group; Arlington (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Long-Term Disability

401(k) with company match

Paid holidays

Onsite gym access

Job summary

MEI Group USA is seeking an Early Stage Auto Collection Representative in Arlington, TX. The role involves contacting customers with delinquent accounts, negotiating payment plans, and maintaining positive relationships while meeting performance goals.

The ideal candidate has at least 1 year in collections, automotive collections experience is preferred, and strong verbal/written communication, negotiation, and problem-solving skills. Competitive benefits accompany the position.

Qualifications

• Minimum of one year of collections experience.
• Automotive collections experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of FDCPA and collection best practices preferred.

Responsibilities

• Contact customers regarding delinquent accounts via outbound and inbound communications.
• Negotiate payment arrangements and identify solutions based on customer finances.
• Build and maintain positive customer relationships and resolve account concerns.
• Monitor activity and follow up on commitments to ensure timely resolution.
• Meet or exceed daily, weekly, and monthly collection goals.
• Document interactions, payment arrangements, and updates in company systems.
• Maintain accurate customer contact information and records.
• Investigate and resolve customer questions, disputes, and payment issues.
• Ensure compliance with FDCPA, company policies and applicable regulations.
• Collaborate with team members and management to achieve objectives.

Skills

Communication skills

Negotiation

Problem solving

Attention to detail

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MEI Group USA is seeking an Early Stage Auto Collection Representative in Arlington, TX. The role involves contacting customers with delinquent accounts, negotiating payment plans, and maintaining positive relationships while meeting performance goals.

The ideal candidate has at least 1 year in collections, automotive collections experience is preferred, and strong verbal/written communication, negotiation, and problem-solving skills. Competitive benefits accompany the position.