Early Stage Auto Collections Representative

MEI Group; Arlington (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Long-Term Disability

401(k) with company match

Paid holidays

Onsite gym access

Job summary

MEI Group USA is seeking an Early Stage Auto Collection Representative in Arlington, TX. The role involves contacting customers with delinquent accounts, negotiating payment plans, and maintaining positive relationships while meeting performance goals.

The ideal candidate has at least 1 year in collections, automotive collections experience is preferred, and strong verbal/written communication, negotiation, and problem-solving skills. Competitive benefits accompany the position.

Qualifications

• Minimum of one year of collections experience.
• Automotive collections experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of FDCPA and collection best practices preferred.

Responsibilities

• Contact customers regarding delinquent accounts via outbound and inbound communications.
• Negotiate payment arrangements and identify solutions based on customer finances.
• Build and maintain positive customer relationships and resolve account concerns.
• Monitor activity and follow up on commitments to ensure timely resolution.
• Meet or exceed daily, weekly, and monthly collection goals.
• Document interactions, payment arrangements, and updates in company systems.
• Maintain accurate customer contact information and records.
• Investigate and resolve customer questions, disputes, and payment issues.
• Ensure compliance with FDCPA, company policies and applicable regulations.
• Collaborate with team members and management to achieve objectives.

Skills

Communication skills

Negotiation

Problem solving

Attention to detail

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Early Stage Auto Collection RepresentativeLocation: Arlington, TxSchedule: Monday – Friday, and every other SaturdayCompensation:$17 - $18.50 per hour, depending on experienceBenefitsMedical, Dental, Vision, and Life InsuranceShort-Term and Long-Term Disability Insurance401(k) with Company MatchPaid HolidaysPerksAccess to a fully equipped onsite gym at our Arlington Corporate Office.About MEI GroupMEI Group USA is a Dallas-Fort Worth-based organization with over 30 years of experience in automotive, finance, technology, insurance, and real estate. We operate 8 Buy Here Pay Here dealerships and MEI Auto Finance, selling more than 6,500 vehicles annually while providing customers with an integrated vehicle purchasing and financing experience. With more than 300 employees, we are committed to delivering exceptional customer service while investing in the growth and success of our team members.Position OverviewThe Collections Representative is responsible for managing customer accounts throughout various stages of delinquency. This role focuses on contacting customers, negotiating payment arrangements, resolving account issues, and maintaining positive customer relationships while meeting departmental performance goals. The ideal candidate possesses strong communication, negotiation, and problem-solving skills and is committed to delivering excellent customer service while adhering to all applicable collection laws and regulations.What You’ll DoContact customers regarding delinquent accounts through outbound and inbound communications.Negotiate payment arrangements and assist customers in identifying appropriate solutions based on their financial circumstances.Build and maintain positive customer relationships while effectively resolving account concerns.Monitor account activity and follow up on commitments to ensure timely resolution.Meet or exceed daily, weekly, and monthly collection and performance goals.Accurately document customer interactions, payment arrangements, and account updates within company systems.Maintain current customer contact information and account records.Investigate and resolve customer questions, disputes, and payment issues.Ensure compliance with company policies, the Fair Debt Collection Practices Act (FDCPA), and all applicable state and federal regulations.Collaborate with team members and management to achieve departmental objectivesWhat We’re Looking ForMinimum of one (1) year of collections experience required.Automotive collections experience preferred.High School Diploma or equivalent required.Strong verbal and written communication skills.Effective negotiation and conflict-resolution abilities.Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.Strong organizational skills with attention to detail and accuracy.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Working knowledge of FDCPA and collection best practices preferred.Ability to work independently and as part of a teamRequirementsAbility to work every other Saturday.Must be authorized to work in the United States.Must successfully pass a background check.Build Your Career With MEI GroupAt MEI Group, we believe great teams are built by investing in great people. We provide opportunities for our team members to grow, develop their skills, take on new challenges, and build lasting careers. No matter where you are in your career, your work matters here, and your success contributes to the success of the team.If you’re looking for a company where you can grow, contribute, and build something meaningful, MEI Group is ready to grow with you. Apply today!