Skip Charge Off Associate

Lendbuzz; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Lendbuzz in the United States is seeking an outstanding team member to help manage and coordinate the collection of delinquent auto loan payments. The role focuses on skip tracing, outbound and inbound calls, and achieving daily targets.

You will maintain detailed account notes, prepare accounts for repossession, and work with vendors while upholding compliance and integrity. Three plus years of skip trace collections in a call center setting are required.

Qualifications

• Three plus years' experience with skip trace collections in a call center environment.
• Auto collections experience preferred.
• Experience in skip tracing and collections, preferably in the automotive industry.
• Outstanding customer, communication and organizational skill.
• High level of integrity.
• Strong sense of teamwork yet able to work independently.
• Highly self-motivated to exceed goals.

Responsibilities

• Perform daily skip trace activities on delinquent accounts assigned by management.
• Service inbound/outbound customer calls pertaining to collections.
• Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management.
• Maintain clear and descriptive account notes and updates.
• Prepare delinquent accounts for repossession.
• Review accounts that have been referred for repossession for legal actions against debtors.
• Issue written and oral instructions to customers and or repossession vendors.
• Enforce compliance with Collection Standard of Conduct policies.
• Perform various administrative functions.
• Manage an account portfolio daily.
• Communicate with repossession vendors to ensure accounts are worked properly and efficiently.

Skills

Skip-trace collections

Call center experience

Customer service

Teamwork

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

• Perform daily skip trace activities on delinquent accounts assigned by management
• · Service inbound/outbound customer calls pertaining to collections
• · Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management
• · Maintain clear and descriptive account notes and updates
• · Prepare delinquent accounts for repossession
• · Review accounts that have been referred for repossession for legal actions against debtors
• · Issue written and oral instructions to customers and or repossession vendors
• · Enforce compliance with Collection Standard of Conduct policies
• · Perform various administrative functions
• · Manage an account portfolio daily
• · Communicate with repossession vendors to ensure accounts are worked properly and efficiently

Key Requirements:

• Three plus years' experience with skip trace collections in a call center environment
• · Auto collections experience is preferred
• · Previous work in skip tracing and collections, preferably in the automotive industry
• · Outstanding customer, communication and organizational skill
• · High level of integrity
• · Strong sense of teamwork yet able to work independently
• · Highly self-motivated to exceed goals

$18 - $20 an hour

We believe:

Diversityis a competitive advantage.We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassionis a strength.We care about our customers and look to build long-term relationships with them.

Simplicityis a key feature.We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable.We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone.We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.