Collection Representative

Friendly Finance Corp.; Woodlawn (MD); On-site; USD 38,000 - 50,000; Full time

Job summary

Friendly Finance Corp. in Woodlawn, Maryland, is seeking a dedicated professional to manage the collection of delinquent funds for automotive loans. The successful candidate will be responsible for researching and analyzing customer histories, maintaining productivity while adhering to federal and state regulations.

Ideal applicants should possess a high school diploma, excellent communication and analytical skills, and at least two years of collection experience, preferably in the automotive industry. This role requires the ability to work effectively in a fast-paced environment.

Qualifications

• Excellent communication skills and ability to judge situations effectively.
• Strong analytical skills for reviewing customer histories.
• At least two years of collection experience, preferably in automotive loans.

Responsibilities

• Perform research and investigation for collection of delinquent funds.
• Contact customers regarding delinquency via phone and mail.
• Understand and apply federal and state regulations for payment arrangements.

Skills

Excellent communication

Judgment

Analytical skills

Multi-tasking

Education

High School diploma or GED

Job description

Job Description

Perform the research, investigation, analysis, financial advising, and follow‑up work necessary for the collection of delinquent funds for automotive loans.

Contact customers by phone and mail concerning delinquency, and review and analyze customer histories. Maintain productivity, quality and goal standards set by management.

Understand federal and state rules, regulations and guidelines in order to make suitable payment arrangements or send required letters on delinquent loans.

Locate lost borrowers utilizing skip‑tracing techniques.

Qualifications

• High School diploma or GED
• Excellent communication, judgment and analytical skills
• Ability to work in a fast‑paced environment and multi‑task
• At least two years collection experience; auto experience preferred

Additional Information

EOE