Skip Tracing & Collections Specialist

Fifth Third; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati seeks a Skip Tracing Specialist (LSR-III) to perform extensive skip tracing on priority accounts while addressing delinquency and hardship as part of the collections process. This role collaborates with legal, compliance, operations, customer support and servicing teams to identify, assess and resolve issues.

The ideal candidate has 3–4 years in collections or customer service, strong communication skills, and proficiency with Salesforce and Microsoft Office;

Qualifications

• High School diploma or equivalent.
• 3-4 years of Collections and Customer Service Experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High‑level proficiency in Microsoft Suite.
• Ability to multitask, prioritize projects, and report to several managers.
• A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks.
• Ability to work independently as well as collaboratively.
• Desire to work in an entrepreneurial but highly professional culture.
• Experience with Salesforce preferred.
• Bilingual- Spanish preferred.

Responsibilities

• Communicates with late-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
• Communicates as necessary to third-party servicer account changes or required adjustments
• Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Document all customer interactions/account activities with concise and detailed account notes
• Adhere to all Dividend policies and procedures, including State and Federal collection regulations
• Other projects and duties as assigned

Skills

Collections

Customer service

Organizational skills

Written and verbal communication

Bilingual Spanish

Education

High School diploma

Tools

Microsoft Office

Salesforce

Job description

Fifth Third Bank in Cincinnati seeks a Skip Tracing Specialist (LSR-III) to perform extensive skip tracing on priority accounts while addressing delinquency and hardship as part of the collections process. This role collaborates with legal, compliance, operations, customer support and servicing teams to identify, assess and resolve issues.

The ideal candidate has 3–4 years in collections or customer service, strong communication skills, and proficiency with Salesforce and Microsoft Office;