Auto Claims Unit Manager - Lead & Develop Talent

Travelers Companies, Inc.; Alpharetta, Atlanta (GA, GA); Presencial; USD 107.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) match & Pension plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Descripción de la vacante

Travelers Companies, Inc. is seeking a leader for the Inside Auto claims team to guide quality, performance, and staff development.

You will mentor direct reports, review claims, and align with Home Office Auto product goals while fostering a culture of strong service and accountability. The role emphasizes strategic staffing, training, and performance management to optimize file resolution, cost control, and customer outcomes across a nationwide operation.

Formación

• Bachelor's degree required.
• 3 years claim work experience in at least one line of business.
• Experience in claim management and staff guidance is a plus.

Responsabilidades

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Effective orientation and on-boarding.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.
• Effective retention planning; proactively manage and respond to turnover.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/ best practices guidelines.
• Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
• Participate in business meetings and agency visits as required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

Conocimientos

Claim management

Educación

Bachelor's degree

Descripción del empleo

Travelers Companies, Inc. is seeking a leader for the Inside Auto claims team to guide quality, performance, and staff development.

You will mentor direct reports, review claims, and align with Home Office Auto product goals while fostering a culture of strong service and accountability. The role emphasizes strategic staffing, training, and performance management to optimize file resolution, cost control, and customer outcomes across a nationwide operation.