Auto Claims Unit Lead — Compliance & Quality

Selective Insurance; Charlotte (NC); On-site; USD 106,000 - 137,000; Full time

Job summary

Selective Insurance in Charlotte, NC seeks a Supervising Claims professional to lead a unit, ensuring timely processing, quality control, and regulatory compliance. The role centers on leadership, workflow optimization, and data-driven improvements.

The position emphasizes strong communication, collaboration with staff, and adherence to policy to protect customers and support business goals.

Qualifications

• College degree preferred or 2+ years claims experience.
• 2+ years supervisory experience of technical staff.
• 2-4 years insurance rating experience.
• Expert proficiency in standard business software applications (MS Office).

Responsibilities

• Supervises and coordinates activities of a claims unit to maintain quality and performance.
• Plans workflow and prioritizes tasks to meet deadlines.
• Audits procedures for compliance and reports to management.
• Provides technical assistance to staff on claims disposition.
• Oversees bulk billings processing and file retention.
• Detects fraudulent activity and refers to SIU as needed.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

College degree preferred

2+ years claims experience

2+ years supervisory experience

2-4 years insurance rating experience

Tools

Microsoft Office

Job description

Selective Insurance in Charlotte, NC seeks a Supervising Claims professional to lead a unit, ensuring timely processing, quality control, and regulatory compliance. The role centers on leadership, workflow optimization, and data-driven improvements.

The position emphasizes strong communication, collaboration with staff, and adherence to policy to protect customers and support business goals.