Hybrid WC Claims Supervisor | Lead & Develop

Selective Insurance Company of America; Charlotte (NC); Hybrid; USD 106,000 - 137,000; Full time

Benefits offered by this job

Tuition assistance

20 days paid time off

Retirement savings plan with company  

Health care plans

Job summary

Selective Insurance is seeking a Workers' Compensation Supervisor in Charlotte, NC to lead a claims team including Technical Assistants, an FNOL Coordinator and Medical-Only adjusters. This hybrid role requires 3 in-office days and 2 remote days, with the aim of delivering exceptional claims service and maintaining strong relationships with agents.

The role emphasizes coaching, training, and cross-department collaboration while adhering to policy, legal, and regulatory standards.

Qualifications

• Excellent customer service, leadership and interpersonal skills.
• Experience with claims processes and regulations.
• Ability to coach and train a claims team.

Responsibilities

• Supervises and coordinates a claims unit to maintain quality and productivity.
• Schedules and distributes workflow to meet deadlines.
• Audits procedures for compliance with policy and state regulations.
• Provides technical assistance to staff and assists with claim dispositions.
• Reviews adjustments and authorizes payments when required.
• Identifies and escalates fraudulent activity per guidelines.

Skills

Customer service

Leadership

Communication

Education

College degree preferred

3-5 years claims experience

3+ years supervisory experience

Job description

Selective Insurance is seeking a Workers' Compensation Supervisor in Charlotte, NC to lead a claims team including Technical Assistants, an FNOL Coordinator and Medical-Only adjusters. This hybrid role requires 3 in-office days and 2 remote days, with the aim of delivering exceptional claims service and maintaining strong relationships with agents.

The role emphasizes coaching, training, and cross-department collaboration while adhering to policy, legal, and regulatory standards.