Auto Claims Team Leader

MS ACSC Management Services Inc; Greensburg (IN); On-site; USD 84,000 - 112,000; Full time

Benefits offered by this job

Health coverage

401K matching

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Greensburg, IN seeks a Claims Team Manager - Auto ER to coordinate, direct and oversee claims activities of a team. This management role emphasizes leadership, coaching, and ensuring regulatory and customer service best practices.

The role involves reviewing files for quality, tracking performance metrics, coaching staff, resolving customer issues, and driving staff development and succession. Competitive pay and comprehensive benefits are offered.

Qualifications

• Bachelors Equivalent combination of education and experience.
• 4-6 years Automotive Claims handling preferred.
• 1-3 years Supervisory experience required.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Valid Driver's License, acceptable DMV record and minimum liability insurance.

Responsibilities

• Review claim files regularly for quality and monitor performance metrics.
• Coach employees and counsel on performance.
• Resolve customer service issues through effective communication.
• Lead staff development and succession planning.
• Identify and implement training needs and monitor results.
• Lead meetings to align goals with management and reinforce performance expectations.

Skills

Leadership

Coaching

Communication

Team management

Customer service

Change leadership

Education

Bachelor's Equivalent

Job description

Auto Club Enterprises in Greensburg, IN seeks a Claims Team Manager - Auto ER to coordinate, direct and oversee claims activities of a team. This management role emphasizes leadership, coaching, and ensuring regulatory and customer service best practices.

The role involves reviewing files for quality, tracking performance metrics, coaching staff, resolving customer issues, and driving staff development and succession. Competitive pay and comprehensive benefits are offered.