Auto Claims Specialist — Day One Benefits & Growth

Flexcar; El Monte (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Full benefits from Day One

Weekly pay

401(k) with company match (Day One)

Medical, dental, and vision coverage

HSA/FSA options

Life and disability insurance

Uniforms provided

Employee referral bonus

Employee discount on Flexcar services

Job summary

Flexcar in El Monte, CA is seeking an Auto Claims Support Specialist to act as the primary liaison between members and claims partners. You’ll manage the damage recovery process and provide status updates to enhance tracking.

You will triage incident reports, gather information from members, review claims files, and coordinate with internal teams to ensure efficient resolution and accurate billing. This role is onsite with competitive hourly pay and full benefits from day one.

Qualifications

• Previous claims or first notice of loss experience required.
• Excellent multitasking and time management skills.
• Tech savviness; use of multiple internal and external systems.
• Customer-centric mindset with strong communication skills.
• Team player in a fast-paced environment.
• Willingness to work outdoors and flexible with shifts.
• Valid driver’s license and an acceptable driving record.
• At least 18 years old.

Responsibilities

• Triage incident reports to guide members and field teams.
• Consult with members by phone and email to gather incident details.
• Review claims files for incident reports, damage assessments, invoices, and subrogation triggers.
• Coordinate between market teams, damage writers, third-party claims administrator, and members.
• Review member history and incident details to balance risk and eligibility guidelines.
• Identify escalation paths for fast resolution with Care, Security, Risk, Billing, and Field Operations teams.
• Process customer billing notifications and invoices timely.
• Audit claims, invoices, payments, and payment plans to ensure recovery.
• Contribute ideas to improve service and recovery rates.

Job description

Flexcar in El Monte, CA is seeking an Auto Claims Support Specialist to act as the primary liaison between members and claims partners. You’ll manage the damage recovery process and provide status updates to enhance tracking.

You will triage incident reports, gather information from members, review claims files, and coordinate with internal teams to ensure efficient resolution and accurate billing. This role is onsite with competitive hourly pay and full benefits from day one.