Auto Claims Specialist - Empathy, Growth & Hybrid Schedule

GEICO; Poway (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) match

Tuition assistance

Licensing/education support

Job summary

GEICO in Poway, CA seeks an Auto Claims Specialist to reassure customers, collect facts, and guide them through the claims process with empathy. The role supports on-site training, with 80% on-site and 20% off-site options, and requires strong customer service and problem-solving abilities.

Evening and weekend availability is expected, with a competitive pay structure. Starting compensation is listed as hourly range $22.90–$35.10, with benefits including health, time off, 401(k) matching, and

Qualifications

• Customer-facing claims experience is preferred.
• Experience in high-volume call centers with KPIs is advantageous.
• Active Adjuster license is preferred; training and exam fees are provided.

Responsibilities

• Customer interaction: handle incoming calls and gather accident facts.
• Investigate claim details and collect statements from involved parties.
• Guide policyholders through coverage steps to get back on the road.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

GEICO in Poway, CA seeks an Auto Claims Specialist to reassure customers, collect facts, and guide them through the claims process with empathy. The role supports on-site training, with 80% on-site and 20% off-site options, and requires strong customer service and problem-solving abilities.

Evening and weekend availability is expected, with a competitive pay structure. Starting compensation is listed as hourly range $22.90–$35.10, with benefits including health, time off, 401(k) matching, and