Claims Auto Adjuster

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 4,488,220 - 5,234,880; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

The Automobile Club of Southern California is seeking an entry-level claims professional to support the Auto Claims Operation by handling claims for material damage, property damage, and liability lines. You will assist with liability investigations, coverage evaluations, and settlements under defined procedures and moderate supervision.

The role emphasizes accuracy, customer service, and adherence to regulatory standards; candidates should have a related degree or equivalent experience, and may

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• No prior claims experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State.
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days.

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants; verify and explain benefits, coverages, fault, and claims process.
• Conduct investigations to determine liability and damages; obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority to resolve first- and third-party claims; review estimates and analyze claims.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Skills

Microsoft Office

Organization & planning

Oral & written communication

Interpersonal skills

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Claims handling software

Job description

Job Summary

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• No prior claims experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State
• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days

The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).